Delivery and Returns

I. Order and Delivery

1. To place an order for products offered on the Website, each Customer selects the type and quantity of products they wish to order. Then, they enter their details, indicate whether they require an invoice, and provide a delivery address for the ordered products.

2. When filling in the order details, the Customer is required to enter accurate, up-to-date, and correct delivery information—name, address, and contact details. If incorrect or false information is provided, the Customer may lose the right to receive the product.

3. The email address and phone number provided by the Customer during the order process will be used as a communication channel and for exchanging electronic documents between the Merchant and the Customer.

4. Each Customer may modify the details of an order only if they request it via an email or phone call using the contact details provided during the order. Requests for order modifications made through other communication channels will not be accepted.

5. Once the data has been correctly entered, the Customer submits the order for processing by the Merchant. Upon order confirmation, the Customer will receive an email with details about their order.

6. The ordered items are delivered using a courier service. The final order price displayed in the shopping cart does not include delivery costs, as these are determined individually by the courier company based on the weight, volume, and total amount of the package.

7. The Merchant will package the product in a way that ensures its safe delivery in its original commercial condition. The product will be accompanied by all necessary payment documents, warranties, and manuals (if applicable).

8. If the Merchant is unable to fulfill an order due to a lack of stock, they are required to inform the Customer.


II. Returns

1. According to Article 55(1) of the Consumer Protection Act (CPA), the Customer has the right to withdraw from a purchase made through the online store within 14 business days from the date of receiving the product, without owing any compensation or penalty and without specifying a reason.

2. The costs of delivery and returning the product are the responsibility of the Customer.

3. The product must be unopened, in its original packaging, and in the same condition as it was received, meeting the requirements of Article 55(7) of the CPA.

4. According to Article 55(6) of the CPA, the Merchant is required to refund the Customer in full no later than 30 days from the date on which the Customer exercised their right to withdraw from the contract.

The refund will be processed as follows:
- Payments made by debit or credit card will be refunded to the account from which the payment was made.
- Payments made by cash on delivery will be refunded to a bank account provided by the Customer.

IMPORTANT! Custom-made orders specifically tailored for the Customer cannot be returned, as they are personalized and created to meet the specific needs of an individual.

If you wish to return a product, please contact us at: +359888552857